More information: Create templates for email in the Power Platform admin documentation. Email templates contain pre-filled data that you specify, so you don't have to re-enter the same information for each article. Save time when creating multiple email messages by making email templates. More information: Create knowledge article template in Dynamics 365 Customer Service documentation Email templates ![]() Templates also help knowledge managers and authors in maintaining consistency in branding, language, and structure. Knowledge article templates help knowledge authors by simplifying the process of creating knowledge articles. ![]() More information: Create templates for articles in the Power Platform admin documentation Knowledge article templates You can also create templates with boilerplate text to help article writers use consistent language and messaging. Article templatesĪrticle templates help you create new articles for your organization's knowledge base library. You can use templates in Dynamics 365 Customer Engagement (on-premises) in a variety of ways to speed your work and improve consistency.
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